Support & FAQs
Frequently Asked Questions
Will Aura help me Save Energy?
Energy saving features includes Smart Temperature & Lighting Control to help you pick a setting that will help save energy.
Aura can turn down the temperature when you’re away. This helps prevent heating or cooling an empty home / unnecessary lights or systems being left on.
Aura can learn your daily routines and schedules thereby activating necessary components of your home only when needed.
Aura Systems can pay for themselves in a year or less. Independent studies have shown that Aura saved people an average of 32% on overall electricity usage. Based on typical energy costs, we’ve estimated average savings of $500 a year. Individual savings are not guaranteed.
What colors does it come in?
Aura is currently available in Black only.
What equipment do I need to run Aura in my space?
All you need to run Aura is an electrical outlet that Aura can plug into. No really, there’s absolutely no heavy installation required.
How can I tell if my property works with Aura?
Aura is a retrofit solution which works with any property - old and new. It just works.
Set Up & Installation
Can I Install Aura myself?
Can I get a Professional to Install it for me?
How do I Install it myself?
Get a wiring diagram.
Install your Aura system on the wall.
Set up your Aura system. Your system will guide you through answering some basic questions about your home.
Connect your system to the App.
Learn how to use your system and change settings.
Does it need to be connected to the Internet?
You don’t need to connect your system to Wi-Fi to use it. Your system will still be able to control your home and can still help you save energy.
Your system will not be available remotely.
Your system won’t be able to download software updates.
Your system won’t be able to process any voice commands.
How do I connect my Aura system to my Phone?
If I move, can I take my Aura with me?
Absolutely. Unlike other professionally installed control systems, Aura doesn't require any hardwiring or custom programming, so it's easy for your professional installer to move it to a new location.
How and What do Aura systems learn?
Using In-Built AI & Machine Learning Algorithms, Aura monitors your daily schedule over a period of time following which it can build or automate a custom schedule for you and your house making sure resources are being utilized as and when needed.
Will my Aura system automatically turn down my house when I leave?
How does Aura differ from Apple Homekit, Amazon Alexa, Google Home or Other DIY options?
Apple’s HomeKit, Amazon’s Alexa, and Google’s Home products are nice options for the DIY voice assistant market. Meanwhile, Aura is designed for professional installations by connecting with devices over the network and accessing new or pre-existing control systems like Crestron, Control4, and Lutron. Aura uses machine learning to adapt based on your preferences. Lastly, Aura is a custom solution installed and supported by a certified technology partner to ensure the best experience for the end-user.
Does Aura have a limit to the number of Devices that can be connected?
Nope. Aura can connect to all the devices you have installed in your space.
Safety & Security
What if my Wi-Fi goes down?
What if the Power goes out?
If the power goes out, it’s likely that the appliances in your house are unpowered as well. If that’s the case, your Aura system will not be able to control them. You’ll need to wait for the power to come back on to keep using your system.
What about Data Security in Aura?
What is the Warranty Period on my Aura system?
All Aura systems come with a Standard Warranty Period of 1 Year.
At Aura, we take your privacy seriously. Learn about our privacy practices at the following link – Privacy statement for Aura Products & Services.
Purchase & Ordering
Is there a Monthly Subscription or Fee?
There is no monthly fee to use Aura or enjoy its core energy savings and comfort features.
In which countries is it available for purchase?
As of now, Aura is available for purchase in India & the GCC Region with new Markets being added on a regular basis. Do subscribe to our Newsletter so as to keep in touch with our latest updates & technology offerings.
Where can I buy an Aura system?
Aura is available through our established Partner Network. Please do reach out to us regarding your needs and troubles, and let Aura handle the rest.
Support & SLA
What Support does Aura include by default?
Email support: firstname.lastname@example.org
Web meeting support (for more interactive engagement)
Phone Support - Local & International
Implementation guides and many other self-help documents
Hotfixes, Patches, and Service Packs
Free product upgrades (new versions/releases)
Does Aura offer additional Support options for further peace of mind?
Assigned technical support engineer(s) with knowledge of your solution
Solution-specific assistance and troubleshooting
Agreed upon response time
Customized coverage based on agreement